Terms of Service

1. Agreement to terms

These Terms of Service (“Terms”) are a legally binding agreement between you (“Customer,” “you,” or “your”) and Auranox PTE. LTD. (“Auranox,” “we,” “us,” or “our”), which operates Auranox Core, Auranox AI, and Auranox Edge, together with Auranox Holding, and their respective websites and services (collectively, the “Services”). They govern your access to and use of the Services.

1.1 Acceptance

By accessing our websites, engaging our Services, or executing a service agreement with us, you acknowledge that you have read, understood, and agree to be bound by these Terms and our Privacy Policy. If you do not agree, you must not access or use the Services.

1.2 Authority

You represent that you have authority to enter into these Terms on behalf of your organization, that you are at least 18, and that the information you provide is accurate and complete.

1.3 Service agreements

These Terms apply to all Services unless superseded by a separate written Master Services Agreement (MSA) or Statement of Work (SOW). In case of conflict, the MSA or SOW takes precedence.

2. Services description

Auranox provides specialist enterprise businesses across cloud, AI, and IoT:

• Auranox Core — cloud management, consulting, migration, operations, and professional services.
• Auranox AI — a vendor-agnostic enterprise AI platform.
• Auranox Edge — IoT solutions that connect physical operations to real-time digital systems.
• Auranox Holding — the corporate home of the Auranox businesses.

2.1 Modifications

We may modify, suspend, or discontinue any aspect of the Services at any time, and will provide reasonable notice of material changes that may adversely affect your use.

2.2 Third-party services

Our Services may integrate with or rely on third-party platforms (for example, Amazon Web Services, Microsoft Azure, and Google Cloud). Your use of those platforms is subject to their own terms, and we are not responsible for their availability, performance, or changes.

3. User accounts

Where a Service uses accounts, you agree to provide accurate information, keep it current, and safeguard your credentials. You are responsible for activity under your account and must notify us of any unauthorized access. We may suspend or terminate an account for violations of these Terms, non-payment, fraudulent or illegal use, or security risk.

4. Acceptable use

You agree to use the Services only for lawful purposes. You shall not: use the Services in violation of any law; attempt to gain unauthorized access to systems or networks; interfere with or disrupt the Services; transmit malicious code; reverse engineer or extract source code; send spam; infringe the rights of others; or use automated means to access the Services without authorization. You are responsible for compliance with the laws and industry regulations applicable to your use.

5.1 Auranox IP

All rights in the Services — including software, methodologies, trademarks, documentation, tools, and content — remain the exclusive property of Auranox and its licensors.

5.2 Limited license

Subject to these Terms, we grant you a limited, non-exclusive, non-transferable, non-sublicensable license to access and use the Services for your internal business purposes.

5.3 Customer data

You retain all rights to your data. You grant us a limited license to process your data to provide the Services, to create backups, to provide support, and to use aggregated, anonymized data for service improvement.

5.4 Feedback and trademarks

We may use feedback you provide without obligation to you. You may not use Auranox trademarks or logos without our prior written consent.

6.1 Fees

Fees may include subscription or recurring fees, professional-services fees, usage-based charges, third-party infrastructure costs, and support fees, as set out in your service agreement.

6.2 Billing and payment

• Invoicing as specified in your service agreement.
• Payment terms — due within [30] days of invoice date unless otherwise specified.
• Payment methods — wire transfer, credit card, or other agreed methods.
• Currency — as specified in your service agreement.

6.3 Late payment

Late payments may incur interest of [1.5% per month, or the maximum permitted by law], suspension of Services until payment, and collection costs.

6.4 Taxes

Fees are exclusive of taxes. You are responsible for applicable taxes except those based on our net income.

6.5 Price changes

We may modify pricing with [60] days’ notice. Changes do not affect existing contracts during their current term.

6.6 Refunds

Fees are non-refundable except as required by law or specified in your service agreement.

7. Confidentiality

Each party will protect the other’s Confidential Information, use it only for the purposes of the agreement, and limit disclosure to those with a need to know. These obligations do not apply to information that is public, independently developed, rightfully received from a third party, or required to be disclosed by law (with notice). Confidentiality obligations survive termination for [five (5) years], and indefinitely for trade secrets.

8. Service levels

Specific service-level commitments are defined in your service agreement and may include:

• Availability — a target availability of [e.g. 99.9%] for production services.
• Support — response and resolution targets by severity, and support channels and hours per your service tier.
• Scheduled maintenance — performed with advance notice where practicable.
• Service credits — as specified in your service agreement if we fail to meet committed levels.

9. Warranties and disclaimers

We warrant that Services will be performed in a professional and workmanlike manner and will substantially conform to applicable documentation. Except as expressly provided, the Services are provided “as is” and “as available,” and to the maximum extent permitted by law we disclaim all implied warranties, including merchantability, fitness for a particular purpose, non-infringement, and uninterrupted or error-free operation.

10. Limitation of liability

To the maximum extent permitted by law, Auranox will not be liable for indirect, incidental, special, consequential, or punitive damages, or for loss of profits, revenue, data, or goodwill. Our total aggregate liability will not exceed [the greater of the fees paid in the 12 months preceding the claim, or USD $10,000]. These limits do not apply to your payment obligations, your indemnification obligations, violations of our intellectual-property rights, or matters that cannot be limited by law. [Counsel to confirm cap and carve-outs.]

11. Indemnification

You will indemnify and hold harmless Auranox and its affiliates from claims, damages, losses, and expenses (including reasonable legal fees) arising from your use or misuse of the Services, your violation of these Terms or applicable law, or your violation of third-party rights. We will indemnify you against third-party claims that the Services infringe intellectual-property rights, provided you promptly notify us, allow us to control the defense, and cooperate. [Counsel to confirm scope.]

12. Termination

Either party may terminate as set out in the applicable service agreement, or for material breach not cured within [30] days of notice, insolvency, or unlawful use. On termination, your right to use the Services ends, outstanding fees become due, and we may delete your data after a retention period of [typically 30 days]. Sections that by their nature should survive — including payment, IP, confidentiality, warranties, liability, indemnification, and dispute resolution — survive termination.

13.1 Governing law

These Terms are governed by the laws of the Republic of Singapore, without regard to conflict-of-law principles. Personal data is handled in accordance with the Personal Data Protection Act 2012 (PDPA) and our Privacy Policy. [Counsel to confirm.]

13.2 Informal resolution

The parties will attempt to resolve disputes informally before formal proceedings by contacting the other party in writing.

13.3 Arbitration

If informal resolution fails, disputes will be finally resolved by arbitration administered by the Singapore International Arbitration Centre (SIAC) under its rules; the seat is Singapore and the language is English. [Counsel to confirm arbitrator count and any thresholds.]

13.4 Exceptions and class-action waiver

Either party may seek injunctive relief in court for intellectual-property or confidentiality violations, unauthorized system access, or collection of unpaid fees. To the extent permitted by law, disputes are resolved individually and you waive any right to bring class or representative actions. [Counsel to confirm enforceability.]

14. General provisions

• Amendments — we may modify these Terms by posting updated terms; material changes will be notified. Continued use constitutes acceptance.
• Assignment — you may not assign without our consent; we may assign in a merger, acquisition, or sale of assets.
• Force majeure — neither party is liable for delays or failures beyond its reasonable control.
• Entire agreement — these Terms, with your service agreement and referenced policies, are the entire agreement and supersede prior understandings.
• Severability, waiver, relationship, export compliance, and notices — standard provisions apply; notices to Auranox go to privacy@auranoxholding.com or by post to Auranox PTE. LTD., 160 Robinson Road #14-04, Singapore 068914.

15. Contact

Questions about these Terms can be sent to: